Frequently Asked Questions
Getter is an express and on-demand trade delivery service. Founded by tradies, we know how important it is to get your supplies on time with minimal fuss. Getter exists to help you maximise job site efficiency by allowing your team to get on with the job while we sort out whatever you need.
Right here! getterhq.com/sign-up. Alternatively, you can click on the profile icon on the top right of our home page and follow the steps.
You can also download our app from the Apple App Store or the Google Play Store.
Once you have registered, you will get an email with a verification link.
We use your address so we can accurately map the quickest way to your address, as well as helping us find the closest items to you when you place a Shop & Deliver order.
We won't share this information with anyone else, and will only use it to help us get your order to you as soon as we can.
We have drivers based in Sydney, Melbourne and Brisbane metro as well as the Sunshine Coast. However, if you are based outside of these areas, we can look into external courier services to deliver.
Use the chatbot in the bottom right hand corner, or get in touch with Getter on 1300 438837
We know the importance of knowing the product we deliver. Our Customer Experience Specialists are trained to thoroughly inspect the products they are picking up to match the order, and if there is any doubt they will ring you directly.
No, we charge from your Pick Up Location (Point A) to your Delivery Address (Point B). We will also provide an extra pair of hands for loading and unloading, and if it is a big load or unload we will only charge an additional $15+ to help.
We accept all major credit and debit cards. All payments are secure and processed directly on our app and website during checkout.
Delivery Only:We simply charge for the distance between the Pick Up Location and the Drop Off Location. The minimum charge is $40+GST, and we charge $4+GST per KM.
We deliver materials using our fleet of utes and partner couriers. Our Utes can take:
We deliver anywhere. However, we have drivers for immediate delivery in Sydney, Melbourne and Brisbane Metro as well as the Sunshine Coast. Place an order to get a quote for delivery outside of these areas.
Talk directly with your driver, or call 1300 438837 if you received your item through a third-party courier.
We’re able to make changes to your order almost up until delivery. If you have any changes, call us on 1300 438837 and we’ll see what we can do.
Nope! There are no minimum orders.
We do not offer this at this stage. However, you can get discounts by availing our Getter member subscription. Use the chatbot in the bottom right hand corner, or call us on 1300 438837 to know more!
No! You can place an order as a guest. When you sign up to a Getter account, you’ll be able to manage all your orders in once place so we encourage our customers to set up an account to place an order.
If you need help in setting up an account, use the chatbot in the bottom right hand corner or call us on 1300 438837.
After you complete the checkout process, you will receive a confirmation via email that we have received your order with an order number.
If you did not receive an email confirmation, your first port of call should be checking your spam/junk folder. If you still can’t find it, Use the chatbot in the bottom right hand corner or call 1300 438837
There are times when our system may be down for upgrades or maintenance purposes. If so, there may be a delay in sending out your email confirmation. For urgent matters use the chatbot in the bottom right hand corner, contact our team on 1300 438837 or send us an email at firstname.lastname@example.org.