Refund Policy

Refund Policy

Policy for returns

CLAIMS NOT RECOGNISED AFTER 3 DAYS FROM INVOICE DATE.
INVOICE NUMBER TO BE QUOTED. GOODS TO BE IN ORIGINAL CONDITION AND/OR PACKAGING.
SPECIAL ORDERS NOT RETURNABLE. HANDLING AND RESTOCKING FEE OF 15% OF VALUE OF GOODS.

Our business is to source your order from our suppliers and deliver to your requested location. This can take longer depending on product availability, your location, where the product is located and where it needs to be shipped to within Australia.

We aim for express and immediate delivery, however this is not always possible and we will not be held liable if this cannot be acheived.

Shipping to some parts of Australia may incur an additional cost.

We reserve the right to offer an alternative product if the one you selected is not available and/or reject the order. Every effort will be made to provide the product selected.

Please refer to our terms of service and shipping policy for additional information.

Your Rights If Something Is Wrong With Your Items

You have a legal right to receive goods which match their description, which are of acceptable quality, and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know as you have a legal right to have the issue remedied. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will remedy any failure in accordance with your legal rights. This may include providing a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner Wholesaler when determining the remedy that will apply in the circumstances.

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